1.Communication consultation

The company implements the management principle of focusing on customers, understanding and paying attention to customer needs and expectations. Through market research communicate with customers, identify customer needs, translate into product, process and system requirements, meet customer requirements for product quality, provide customers with timely, effective and satisfactory service, measure customer satisfaction, to ensure the purpose of enhancing customer satisfaction. We provide free 7*24hours consulting service, detailed and comprehensive solutions.

2. R & D design

The company’s R & D department has more than20 people, including 5 senior engineers, 10 intermediate engineers and more than 30 patented technologies. Adhering to the concept of innovation and endless, we constantly study, constantly improve,constantly innovate, and constantly create, creating safe and reliable high-quality products for different demand groups.

1. Production capacity

RISITA has been adhering to the exquisite technology, ingenuity to create the product production policy,equipped with the domestic advanced industrial air conditioning production line. In order to meet the growing needs of customers for special refrigeration equipment customization,we continue to actively introduce advanced production technology and production equipment.

2. Management mode

2.RISITA implements of 6S management( seiri, seiton, seiso, seiketsu, shisuke, security, which not only to ensure the safe production of the enterprise, but also to establish a good image for the enterprise.

3. Engineering installation

The company has always paid attention to the supervision and management of engineering installation, and the headquarters engineering management includes system management, data management, training management, and large project supervision modules. The company has established 32 branch project supervision, 66 technical supervision personnel, hundreds of project supervision units in the country. Division engineering supervision is divided into through the mutual cooperation between modules, timely provide professional, comprehensive and rapid engineering installation technical training,installation guidance and engineering installation process supervision, and ultimately provide you with high-quality installation projects.

4. Quality control

RISITA air conditioning has a remote monitoring service system, real-time acquisition of equipment operating data for important projects, analysis of equipment operating status. Discover hidden faults of equipment in advance and take corresponding measures.

5. Training

The air conditioning technical support department has a training module, according to your requirements to provide various stages of training services.

1. Numerous service outlets

At present, the company has setup after-sales service centers in Guangzhou, Zhuhai, Nanning,Shenzhen, Changsha, Wuhan, Chengdu, Jinan, Zhengzhou,Hangzhou, Shanghai, Beijing, Nanjing, Taiyuan and other majorcities at home and abroad, with nearly 200 technical and engineering personnel, has formed a perfect after-sales service network,for the full range of products to provide professional maintenance,maintenance service center.

After-sales center in Foshan has a spare parts supply center, a variety of air conditioning parts needed for maintenance, in the after-sales service center and set up a common parts supply warehouse.can be easily and quickly provided to customers, and in Foshan headquarters with after-sales service hotline.

2. Professional service team

2.The company is equipped with senior engineers, technical personnel, have received professional training, and through strict training assessment.formed a high quality after-sales service team, timely and effective to provide customers with emergency repair, daily maintenance and maintenance of air conditioning system required professional services. In order to ensure the quality of after-sales service, our company often holds a variety of technical training and technical exchanges to continuously improve the skills of service personnel.

3. Timely after-sales response

The company promises 7*24hours telephone real-time response. Whether within the warranty period or outside, when there is an emergency,our company will send maintenance service personnel within the first time after receiving the customer’s notice.

Our aim is: Providing first-class equipment and service, not only let you buy the rest assured, but also use the rest assured!!

4. Service commitment

RISITA “Service center” has maintenance service stations allover the country. The main task of RISITA“service center”is to be responsible for the product service work of users throughout the country, in order to establish the perfect image of the company, further expand the market, and realize the one-stop service of sales and after-sales service. The specific services are as follows:

1) After the equipment arrives at the scene, send professional and technical personnel to cooperate with the user to inspect the appearance of the unit and answer all questions about the structure of the unit.

2) After the equipment arrives at the site, if the customer needs, we can send technical personnel to guide the installation of the unit and provide the basic equipment drawing in advance.

3) After Party A completes the installation of the equipment, we receive the notice from Party A, we shall send personnel to the construction site to debug the unit within 8 hours, record the technical data of the initial operation of the equipment, and train the operators of Party A.

4) In case of abnormal operation of our equipment due to installation design during on-site commissioning, our company shall provide reasonable design plan and assist Party A to make rectification, but our company shall not bear the corresponding rectification costs.

5) During the warranty period of the product, if the product fails due to its own quality, we will respond within 4 hours after receiving the repair call to provide your company with high-quality and comprehensive after-sales service.

6) After the equipment warranty period, we provide perennial repair and maintenance business, and charge certain parts and service fees according to the cost.

7) Product warranty: The quality guarantee period of industrial air conditioning equipment provided by our company is 12 months from the day after the final acceptance of the equipment, or 18 months from the date of delivery, whichever comes first.

5. Organization Chart of After-sales Service Center

6. After-sales Service Procedures

Since its establishment, the company has set up a after-sales service center,established after-sales service standards, and constantly improve the service, strictly implement the after-sales service procedures of the company, to ensure that the products of the company provide users with a comfortable environment.